A call center job is one of the most in demand professions these days. But the fact that it’s in demand doesn’t mean call center managers just get anyone who applies to them. In fact, it can be difficult to get into this kind of job because of the tight screening process. And in the [...]
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The 3 Different Voice Rhythms Every Agent Should Know
There is one thing that call center support representatives have in common with TV anchors and radio station jocks: they use their voice for a living. In our case, it can be argued that we’ve got the much more demanding end of the deal. While newscasters read to millions of viewers, those watchers can’t fight [...]
Traits a Telemarketer Should Have
One of the hardest jobs in the call center industry is being a telemarketer. Unlike other types of work in this industry that involve answering inbound calls, telemarketers are the ones who call potential customers. They sell all kinds of things, from diet pills to vacation packages that include a stay in places like New [...]
Keeping Your Focus at Work
One of the things that makes a good customer service representative is always keeping your focus at work. There are many things that can grab your attention away and result in poor performance, but there are things that you can do to keep your focus on answering important calls from customers. Turn off cell phones [...]
When Your Body Fails the Job Interview
Being a call center agent is one of the most sought after careers these days. More and more people get interested in getting that job because it’s fun, has a good pay rate and relatively easier than other occupations that offer the same salary. Thus, the competition for call center jobs also gets tougher. If [...]
Are You Up for the Call Center Challenge?
There are countless professionals looking for jobs on a daily basis. Some of them are newbies, while many of them are trying their luck in looking for greener pastures. A number of them are being fired due to poor performance. So left without a choice, they go through the usual procedure of job hunting. Let [...]